Given the fact that your team of medical professionals may see thousands of patients every year, there are bound to be some occasions when you find yourself confronted with angry patients. When patients are unhappy, it can be a stressful experience for your staff as well as for other patients who may happen to be nearby when voices are raised in anger.
Medical problems can be fraught with high tension, anxiety, and fear, and people sometimes react to situations with more anger than they intend or even realize at the point of outburst. It’s useful to adopt a compassionate and understanding attitude while making sure that all parties feel respected and not threatened. To help you and your team deal with such difficult situations, here are three rules for addressing angry patients more successfully.